Return Policy and Return Form

INSTRUCTIONS ON WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (oriwo.design Florence Oriwo, Pestalozzistraße 25, DE-22305 Hamburg, phone: +49 152 16779824, fax: +49 40 41188451, info@oriwo-design.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website http://www.oriwo.de. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exclusion

The right of cancellation does not exist for distance-selling contracts for the delivery of goods to be manufactured according to customer specifications or clearly tailored to personal needs.

Download Sample Return Form
1 Applies to shipping within Germany. Information about shipping policies for other countries can be found here: Payment and Delivery Information
2 In accordance with Kleinunternehmerstatus exception of §19 of the German Value Added Tax Law, we do not collect or display VAT. Die EU-Kommission stellt eine Plattform für außergerichtliche Streitschlichtung bereit. Verbrauchern gibt dies künftig die Möglichkeit, Streitigkeiten im Zusammenhang mit ihrer Online-Bestellung zunächst außergerichtlich zu klären. Die Streitbeilegungs-Plattform finden Sie hier: http://ec.europa.eu/consumers/odr/ Unsere E-Mail für Verbraucherbeschwerden lautet: info@oriwo-design.de